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Can't mail merge. Searching for CLSID means?

New Member
Posts: 20
Country: United States

Can't mail merge. Searching for CLSID means?

.  Two days back sent 23 emails via Act 12 mail merge.   Later in day tried to send 98 and got this error message:

“Retrieving Com class factory for component CLSID.  [741BEEFD-AECO-4AFF-84AH-4F61D15F5526} Error 80040154”

 

Have tried to send one mail merge to myself and different template and get same error.  Have closed out and rebooted and same problems. Seems like Act deleted a file, which Act has done before.  How fix?

Thanks.

 

 

Copper Elite Contributor
Posts: 257
Country: Australia

Re: Can't mail merge. Searching for CLSID means?

Hi Dwayne

 

If you click on any of the email hyperlinks or on the email button, do you get the same error message as when you're trying to do the mail merge?  You may have an issue with an unregistered .dll file.

 

Please take a look at this knowledge base article which will run you through registering the file.

KB Answer ID 23311

Cherie Buttsworth
ACT! Certified Consultant
Simply PC
cherie@simplypc.com.au
Copper Elite Contributor
Posts: 158
Country: Brazil

Re: Can't mail merge. Searching for CLSID means?

I am facing same problem.

I try to find KB 23311 but link sends me to Sage software so I can not find a proper answer.

Does anybody can point me where to find it?

Thanks

Mac, Jorge A. Mac Genity
Using ACT! by Sage 2013 Pro Version 15.1.108.0, on Windows 7
Intel Core I7-2600 CPU @ 3,40 GHz
12,0 GB - 64 bits - NVidia GForce GTX 360 SE
Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Can't mail merge. Searching for CLSID means?

Try this link. The dcoument number was correct but yhe link wasn't.

http://kb.swiftpage.com/app/answers/detail/a_id/23311/kw/23311

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Elite Contributor
Posts: 158
Country: Brazil

Re: Can't mail merge. Searching for CLSID means?

Thank you Roy,

I found answer and registered "Redemption Helper".

This solved part of problem.

I can now mail merge but after merging ACT windows "Merging Records" remais open.

I can not use ACT after that even trying to cancel window.

Only way it to force ACT close using Windows Admin...

Do you have any idea of why?

I am using:

  • Windows 7
  • Sage ACT! Pro 2013 Version 15.1.108.0
  • Outlook Office 2010.

Thanks

Mac, Jorge A. Mac Genity
Using ACT! by Sage 2013 Pro Version 15.1.108.0, on Windows 7
Intel Core I7-2600 CPU @ 3,40 GHz
12,0 GB - 64 bits - NVidia GForce GTX 360 SE
Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Can't mail merge. Searching for CLSID means?

Do you have the Windows 7 User Access Control (UAC) on? If so try turning it off or make an exception for the ACT! program.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Elite Contributor
Posts: 158
Country: Brazil

Re: Can't mail merge. Searching for CLSID means?

No Roy. Unfortunately this is not the case.

I am Administrator and UAC is already at lowest level.

Mac, Jorge A. Mac Genity
Using ACT! by Sage 2013 Pro Version 15.1.108.0, on Windows 7
Intel Core I7-2600 CPU @ 3,40 GHz
12,0 GB - 64 bits - NVidia GForce GTX 360 SE