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Can't log in - stuck in single-user and ACT is locked

New Member
Posts: 4
Country: USA

Can't log in - stuck in single-user and ACT is locked

[ Edited ]

My ACT database is locked in single-user and I can't get into ACT at all.  I followed instructions from a previous post and downloaded the SingleUserModeError_KB31714 (1) but that doesn't do anything to fix it.  I disabled the connection to outlook but have no other ideas as to get around this.

 

Any suggestions?

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Can't log in - stuck in single-user and ACT is locked

Try running the command from the article again, this time: right click on the file and select 'Run as administrator'.  Then test opening the database.

 

If message stating database is locked (but not single user mode), use the instructions in the following article to unlock the database: KB Article 14857

Note: The ActDiag screens may be different than the images in the article, depending on your version of Sage ACT!.

Greg Martin
Sage