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Can't install Act! v21.1 Update 1 from /www.act.com/resources/downloads/act!-pro-v21-downloads

New Member
Posts: 1
Country: USA

Can't install Act! v21.1 Update 1 from /www.act.com/resources/downloads/act!-pro-v21-downloads

I am running Act! Pro Version 21.0.295.0, Update 7 on a Windows 10 laptop. Single user. Nothing networked.

 

When I tried to install the May 2 update today "Act! v21.1 Update 1" I received the error msg: This update does not apply to this version of ACT. Please verify you have the correct update.

 

Is this valid?

 

I see all the previous update names are "Act! v21.0 Update X"

 

Tx Linda

 

 

 

 

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Silver Contributor
Posts: 1,705
Country: United_Kingdom

Re: Can't install Act! v21.1 Update 1 from /www.act.com/resources/downloads/act!-pro-v21-downloads

Its a mess of Swiftpages doing.

 

They released SP1 for ACT 21 and then withdrew it. Then released ACT update 1 for 21.1 which is still listed but only will update where SP1 has been installed. I asked for clarity on what is going on but no one from Swiftpage has responded.

 

Communication is golden in situations like this so please Swiftpage have the curtesy of informing us so we can advise your clients.