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Can't import Excel Contacts ! The "import" function under File is GREY ! Help !

New Member
Posts: 2
Country: USA

Can't import Excel Contacts ! The "import" function under File is GREY ! Help !

The “import” function appears to be disabled on our ACT system. When I attempt to import an excel database by going to “File” and then “import”, the “import” tab is grey & I can can't proceed / it can't be clicked on.

 

Can this be resolved or is there another way to import leads off of an excel spreadsheet?

 

Please let me know.

 

Thanks.  

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Can't import Excel Contacts ! The "import" function under File is GREY ! Help !

[ Edited ]

Hello CarmoonMarketing,
Welcome to the Sage ACT! Community. These things could cause the import function to be greyed out:
- You are not logged into the database as an Admin or Manager user. Standard and lower user cannot import.
- User Account Control (Windows Vista, Windows 7) is blocking permissions. For instructions to disable UAC, see the article below that applies to your operating system:
Vista: http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2022...
Windows 7: http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2566...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.