Can't get act to open in windows 7 Please help

[mopaint]

I hit the icon and it prmpts for a password then when I sign in the database can't be seen.  I won't open the software.  I uninstalled then installed and it still won't work....Help    email me please.

[mopaint · Accepted solution]

I got in to customer service and they had a tech go through the whole system.  It turns out that the display had been somehow minimumized and he had to fix that so that when it opened the screen appeared in normal view.  Thank you so much for helping and responding I will need you again. 

Best,

Bob

[jonmklub]

What version of ACT are you on?  Only ACT 2010 supports Windows 7.

[mopaint]

ACT 2010 yes, thank you for responding.

[mopaint]

Windows 7

[ghollister]

Hello mopaint,
Welcome to the ACT! Online Community. What exactly happens when you try to open the database? You said you are getting the login screen for your database and sign in...but what happens after that? Is there any error message? Have you tried logging into the Demo database (ACT2010Demo) to see if the same thing happens?

[mopaint · Accepted solution]

I got in to customer service and they had a tech go through the whole system.  It turns out that the display had been somehow minimumized and he had to fix that so that when it opened the screen appeared in normal view.  Thank you so much for helping and responding I will need you again. 

Best,

Bob

[ghollister]

Bob,
Glad to hear Support was able to get the issue resolved for you. Please feel free to visit the ACT! Online Community anytime should you need assistance or wish to offer it to others.