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Can't get Act to record emails that are sent out or letter templates.

New Member
Posts: 1
Country: USA

Can't get Act to record emails that are sent out or letter templates.

Our act use to automatically record in the History if an email was sent out or if a letter from template....what can I do to fix that?

Moderator
Posts: 719
Country: USA

Re: Can't get Act to record emails that are sent out or letter templates.

This may or may not help you, as there was no information provided on what version of Act! or Microsoft Office you are running on, but for the email history recording, see the following knowledgebase article: 

 

http://kb.swiftpage.com/app/answers/detail/a_id/19948

 

 

When you say letter template, do you mean you're sending that template as an email, or you're printing it out and mailing it via postal mail?

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com