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Can't export a lookup to another Act! DB

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Copper Contributor
Posts: 96
Country: NZ

Re: Can't export a lookup to another Act! DB

Yes, thanks. They do nothing. Yesterday on my customers DB I also tried creating a map by first selecting the Current Contact option to get stage4 to populate.  When I then tried using it with the Lookup option, I got an error message saying the map file I had just created wasn't a map format file!

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Copper Super Contributor
Posts: 116
Country: USA

Re: Can't export a lookup to another Act! DB

I tested both ways, to and from the demo. I recommend at this point to contact our support team to troubleshoot this further. Their number is 1-877-902-0597.

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com
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Copper Contributor
Posts: 96
Country: NZ

Re: Can't export a lookup to another Act! DB

Ok, I will try the support line.  I'm hanging on the line as I post this.  But a couple more questions while I wait:

- how many contacts in test DBs you were using?

- did you test in the AUD/NZ version or just the USA version?

- did you try exporting  a lookup to a live DB (not just a clean demo DB?

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Copper Super Contributor
Posts: 116
Country: USA

Re: Can't export a lookup to another Act! DB

1. I used the Demo database with my personal database with 300 contacts but the amount of contacts does not affect the export.

2. I used only the US version

3. Yes

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com
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Nickel Super Contributor
Posts: 453
Country: USA

Re: Can't export a lookup to another Act! DB

This bug re-appeared in ACT v20.  As of this writing it is still not resolved.

BUT the simple workaround is this:

  1. before selecting the File > Export menu item, make sure that you narrow your Contact list to just the Contacts that you want to export.
  2. just before the step where you see the error, select "Current Lookup", and it works without error.  (If you select "Current Contact", you will get the error.)
Daniel Graves . . . Database-USA . . . Los Angeles . . . 818-780-3201
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Copper Super Contributor
Posts: 105
Country: Australia

Re: Can't export a lookup to another Act! DB

I have experienced the same issue that @daniel_graves has mentioned.  

 

Using Act! Premium Version 21.0.295.0 Update 7

 

Current record does not work.  narrowing down to a lookup works.

 

 

If you select current record on step 4 you see this

2019-03-22_14h55_07.png

 

 

If you click on any buttons you get this error

2019-03-22_14h36_08.png

 

 

If I do current lookup all works as expected.
2019-03-22_14h55_18.png

 

Thanks

Damon