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Can't delete "sent items" from ACT! email after completing mail merge. New problem!

Copper Contributor
Posts: 99
Country: USA

Can't delete "sent items" from ACT! email after completing mail merge. New problem!

The mail merge works fine but just today I cannot delete the "sent items" after the mail merge is complete.  This never happened before.  Weird.

 

ACT! by Sage 2010 Version 12.0.409.0, Hotfix 4 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Can't delete "sent items" from ACT! email after completing mail merge. New problem!

Is your email connected to Outlook or direct to POP3?

 

You might also look at updating to 12.1 + Hotfix 1 - if sharing the database, needs to be done on all systems

Copper Contributor
Posts: 99
Country: USA

Re: Can't delete "sent items" from ACT! email after completing mail merge. New problem!

Thank you for any suggestions, Mike! 

 

My ACT! email is connected directly to my POP3 .

 

This bug just showed up after more than a year of never being there.

 

I have everything on just this one computer. 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Can't delete "sent items" from ACT! email after completing mail merge. New problem!

Copper Contributor
Posts: 99
Country: USA

Re: Can't delete "sent items" from ACT! email after completing mail merge. New problem!

Hi Mike,

 

When I try to delete anything in the "Sent Items" folder, I can highlight it, but when I attempt a delete (whether with the delete key or from the drop down Edit menu) nothing happens.  

 

I can easily delete from the other folders in ACT! Email, such as the "Outbox" or the "Deleted Items", but I have 439 messages stuck in the "Sent Items" folder that I cannot delete or move.

 

Any suggestions would be very much appreciated.

 

Thank you!