10-16-2009 10:08 AM
OK, first disclaimer - there *could* be many reasons for you not connecting to a database, and there are many good articles on the ACT Knowledge Base site, so that should definitely be a stop on the troubleshooting tour. However, I have received quite a few calls this week for this issue, and in my experience there is one solution/reason for this:
When Microsoft does an update, it sometimes stops the SQL Server service, which is what "holds" the ACT! database. Furthermore, this service does not automatically start the next time you restart your computer. So, the next time you go to start ACT!, the program starts, but does not bring up your database, and you will get messages telling you to check your network connection, disable firewall, and other generic connection messages.
Anyway, hope this helps...