05-02-2011 04:11 PM
When I attempt to add a contact to a group from the taskbar, ACT! freezes. I have to use Task Manager to shut down and restart ACT! I've been using ACT! Pro 2011 for about a month, and this only just started to happen. If I go the other way - look up the group, and click Group Membership > Add/Remove Contacts - it works fine. Windows XP Serv Pak 3, dual core, 4GB Ram.
05-03-2011 08:59 AM
Can you tell us the exact version of ACT! with hotfix? (go to your help menu, then choose about ACT!, it will tell you the exact version).
You could also try loggin on as the local admin to see if the issue is able to be reproduced on another logon. I would also recommend opening up the ACT! Demo database and seeing if the issue is database specific.
Those are some good first steps that will help us determine where to go from here.
05-03-2011 11:04 AM
06-12-2011 04:55 AM
02-05-2014 12:37 PM
We are having this problem on Act! Premium Version 16.0.291.0, Hot Fix 5 running on Windows 7 stations.
I didn't see a resolution anywhere. Does anyone have some ideas?
02-06-2014 07:39 AM
try checking your duplicate checking criteria. We've seen it where it gets corrupted and won't let you do this. Tools>>Preferences>>ADMIN TAB>>Duplicate Checking Option. Under Recrod Type, choose Group.
See what settings you have. If you get an error message and Act! closes, that means you have some backend db corruption that will have to be fixed.
The default settings are Group Name, then Record Creator then <None>