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Can't access database after August 2016 WIN upgrade? Hope this helps...

fritzjurg
Copper Contributor
fritzjurg
Posts: 107
Country: United States

Can't access database after August 2016 WIN upgrade? Hope this helps...

‎08-10-2016 07:36 AM

Act! Tech Support helped me again to regain access to the ACT! database.  I had written the steps when this happens bu backed it up on ACT Database...now the steps backed up on the laptop

 

Can't access database after WIN10 upgrade:

Step 1: on Windows search box, type Services.MCS

Step 2: Scroll down to SQL Server (ACT7)

Step 3: Right Click on SQL Server (ACT7)

Step 4: Click on Stop (DO NOT CLICK ON RESTART, this may cause database issues)

Step 5: Then Click on Start

Step 6: Close Services

Step 7: Open ActDiag,make sure the database is ONLINE

Step 8: if it works and the databases opens properly, smile, have a sip of coffee and then get back to work

OR

Step 8: If it doesn't work, call tech support at 866-873-2006

 

(readers, please correct me if I'm wrong with the notes above and I'll correct)

 

Fritz

ACT! users since V2

Now: Act! Premium Version 18.1.103.0, Update 3

Dell XPS 15 4K laptop, lightning fast SSD and can't wait for ACT! & 4K compatibility...  ;-)

WIN10, Office 365

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