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Can't Unlock 2013 database after 3-18-2013 update

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New Member
Posts: 4
Country: USA
Accepted Solution

Can't Unlock 2013 database after 3-18-2013 update

It is a local. single user, database on a machine running Windows XP, Office 2003 and Act 2013 15.1.108.0. I just did the upgrade this morning and now I can't restore, import or otherwise open my original 2013 database as it is "locked by another user". I am the administrator for this database. I really need help here.


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Accepted by topic author jcapune
‎09-25-2015 03:20 AM
Silver Contributor
Posts: 1,813
Country: USA

Re: Can't Unlock 2013 database after 3-18-2013 update

Try going to ACT Diag (Start, Run, ACT Diag), there, go to the database tab and look for your database in the list.  Once you find it, you should see that it is locked.  Right Click and choose Unlock.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

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Solution
Accepted by topic author jcapune
‎09-25-2015 03:20 AM
Silver Contributor
Posts: 1,813
Country: USA

Re: Can't Unlock 2013 database after 3-18-2013 update

Try going to ACT Diag (Start, Run, ACT Diag), there, go to the database tab and look for your database in the list.  Once you find it, you should see that it is locked.  Right Click and choose Unlock.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 4
Country: USA

Re: Can't Unlock 2013 database after 3-18-2013 update

Thank you for your prompt response. That worked.

New Member
Posts: 2
Country: United_Kingdom

Re: Can't Unlock 2013 database after 3-18-2013 update

Hi Jon,

 

I realise that this might be a few years too late but I have tried to run the actdiag solution however when I get to the page I cannot find my database, there is an unlocked Demo but there is not the database that I have currently been using, any tips on how I might find it or unlock it another way?

 

Thanks,

James

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Can't Unlock 2013 database after 3-18-2013 update

Hi James,

Can you access your database server outside of Act, i.e. in Windows explorer?