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Can't Open Sage ACT! Pro 2013

Copper Contributor
Posts: 51
Country: USA

Can't Open Sage ACT! Pro 2013

I recently installed the software and when I double-click the icon, it begins to open but disappears right after the green status bar fills in.  I uninstalled and reinstalled 2X.  Anyone with any ideas?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Can't Open Sage ACT! Pro 2013

Does Sage ACT! appear as an icon on the system tray, does it seem to be minimized and you can't display it?  If yes, it may be displaying outside of the monitor viewing area.  Here is an article with instructions for this situation: KB Article 23807

 

If that is not the issue, are there any errors in the Windows Event Viewer that correspond with the opening of the database?

Greg Martin
Sage
Copper Contributor
Posts: 51
Country: USA

Re: Can't Open Sage ACT! Pro 2013

I tried all the suggestions in the KB article to no avail. And there is no indication of a database error in the Windows Event Viewer.