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Can't Link Existing Contact to New Company

WB
New Member
Posts: 1
Country: USA

Can't Link Existing Contact to New Company

When I try to create a link between an existing contact (which had a company name entered into the company field) and a newly created company (or even to a newly created company record for the same company), the “browse” button that normally allows linking contacts to companies is grey and not live, so I am unable to link them.  Why?  Am I doing it wrong?  Is there another way?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Can't Link Existing Contact to New Company

Hello WB,

Welcome to the ACT! Community!

 

Options to try:

- If Windows Vista, 7, or 8 OS, use 'Run as administrator'.  To do this: close ACT! > right click on ACT! icon > select 'Run as administrator'  > test

- Reset monitor DPI settings to default.  Here is an article with instructions: KB Article 26349

 

If not resolved, can you provide additional information about your issue:

- What is your computer operating system?

- What is your version of ACT!?

- Is this a shared database?  If yes, do other users have the same issue?

- If you open the Demo database (or create a new database) does it have the same issue?

Greg Martin
Sage