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Can't Get ACT 2010 to Record Email History

New Member
Posts: 2
Country: USA

Can't Get ACT 2010 to Record Email History

I am using ACT 2010 on Windows 7 and the mail merge program through Northwoods Mail Merge.  The old version of ACT (6) I used to use would record every email that I sent on each contact's "card."  It won't do that now, even though in Northwoods I have "Create History" checked.  I am told I need an ACT username and password but none was required when we set the program up and not needed to operate it so my boss says we don't have one.  Is there anything I can do to make the history work now? 

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Can't Get ACT 2010 to Record Email History

If you open up Manage Users from the tools menu, you will see the list of users for your database.

 

Based upon what you say, it sounds like you have a single user database, so ACT! never asks for the login info, but it is still there.  The user name should be what you see in the "User Name" field/column and the password will be blank.

 

Hope that helps.