Community
Showing results for 
Search instead for 
Do you mean 
Reply

Can't Cut and Paste or use Help function with act! 16. ACT! Does not work. Tech Support can not fix.

New Member
Posts: 3
Country: USA

Can't Cut and Paste or use Help function with act! 16. ACT! Does not work. Tech Support can not fix.

My ACT! 16 does not work. I've been on the phone 3 days now with Tech Support.

Again Tech Support took over my Samsung computer which is new. I bought it over the summer. It's running Windows 8 with the up grade. I use Internet Explorer 11 as my browser.

 
I still can not Copy and Paste or use the HELP function.

I purposely didn't buy ACT! 16 when it came out, knowing that their are bugs. This is not my first upgrade using ACT!. I don't want to call the credit card company but this product does not work and Tech Support can not fix it. Who knows what else don't work.
Nickel Super Contributor
Posts: 939
Country: USA

Re: Can't Cut and Paste or use Help function with act! 16. ACT! Does not work. Tech Support can not fix.

I'm guessing that you are looking for suggestions?

 

I used both of these functions regularly on ACT v16 so it makes me think there is a setting on your new Samsung.  A common issue that causes odd issues like this is having Large Fonts turned on (DPI must be 100%).  Check to see if it is anything other than 100%, and if it is, change it to 100%

 

http://kb.swiftpage.com/app/answers/detail/a_id/26349/kw/dpi

 

 

 

 

Michael Matthews
Bridge Concepts, Inc.
Fort Worth, TX
www.bridgeconcepts.com
Copper Contributor
Posts: 61
Country: United States

Re: Can't Cut and Paste or use Help function with act! 16. ACT! Does not work. Tech Support can not fix.

I too am running IE 11 and ACT V16. Nothing happens when I go to the ACT! Help Topics item - just opens to a blank WebHelp page. Any thoughts? It did work with earlier IE.

Moderator
Posts: 719
Country: USA

Re: Can't Cut and Paste or use Help function with act! 16. ACT! Does not work. Tech Support can not fix.

This issue is due to compatibility issues with Internet Explorer 11. There's no permanent fix for it currently, however you can use the following knowledgebase article as a workaround:

 

http://kb.swiftpage.com/app/answers/detail/a_id/37218

 

 

Additionally, if you happen to also use Firefox, you can copy the link out of Internet Explorer's address bar and paste it into Firefox. Then you can create a bookmark for that and use Firefox to pull the page up and search within the help topics. 

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
Copper Contributor
Posts: 61
Country: United States

Re: Can't Cut and Paste or use Help function with act! 16. ACT! Does not work. Tech Support can not fix.

Thank you - that worked and was very helpful. I appreciate the information.