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Can open email template

New Member
Posts: 6
Country: USA

Can open email template

I am running WIndows 7

Sage ACT! Pro 2011 Version 13.1.111.0, Hotfix 1

Outlook 2010 - Version 14.0.7116.5000

Email Editor Word 2010 - Version 14.0.7116.5000

Database resides on a server

I posted a message previously with no response so I uninstalled and reinstalled Act. Now

when I try to open an email template I get the following message " object reference not set to an instance of an object"

 

Help

Copper Elite Contributor
Posts: 219
Country: Canada

Re: Can open email template

I would recommend updating to SP1 and applying the latest Hotix for your Act! version as a first step.

Mark Rogers
Act! v16 HF5, Office 365 SBP
New Member
Posts: 6
Country: USA

Re: Can open email template

Thanks for responding

 

I downloaded and installed Sp1 and hot fix 6. Now I am getting and error message "ACT email MFC application stopped working" and then "could not open itme. try again"

 

 

Copper Elite Contributor
Posts: 219
Country: Canada

Re: Can open email template

Check your Act! Outlook Add-in to make sure it is enabled in Outlook.

Mark Rogers
Act! v16 HF5, Office 365 SBP
New Member
Posts: 6
Country: USA

Re: Can open email template

Act addins are enabled, problem persists

Copper Elite Contributor
Posts: 219
Country: Canada

Re: Can open email template

Try stepping through your Email System Setup preferences.

You might also check Windows Update for possible required updates.

I have seen this problem mentioned in conjunction with .NET updates.

 

 

Mark Rogers
Act! v16 HF5, Office 365 SBP
New Member
Posts: 6
Country: USA

Re: Can open email template

I ran through the email setup and updated windows (the only update available was a security update)

Still getting the same message

The strange thing is that everytime I click on write an email from template it creates an email

in the draft folder of Outlook

Copper Elite Contributor
Posts: 219
Country: Canada

Re: Can open email template

I wonder if it would be of any use to go through the Repair options for Microsoft Office. Probably can't hurt.

Mark Rogers
Act! v16 HF5, Office 365 SBP
New Member
Posts: 6
Country: USA

Re: Can open email template

OK I repaired Office but the resutls are the same. This is a tough one