05-05-2014 06:18 AM
I am running WIndows 7
Sage ACT! Pro 2011 Version 18.104.22.168, Hotfix 1
Outlook 2010 - Version 14.0.7116.5000
Email Editor Word 2010 - Version 14.0.7116.5000
Database resides on a server
I posted a message previously with no response so I uninstalled and reinstalled Act. Now
when I try to open an email template I get the following message " object reference not set to an instance of an object"
05-05-2014 07:07 AM
Thanks for responding
I downloaded and installed Sp1 and hot fix 6. Now I am getting and error message "ACT email MFC application stopped working" and then "could not open itme. try again"
05-05-2014 08:29 AM
Try stepping through your Email System Setup preferences.
You might also check Windows Update for possible required updates.
I have seen this problem mentioned in conjunction with .NET updates.
05-05-2014 10:40 AM
I ran through the email setup and updated windows (the only update available was a security update)
Still getting the same message
The strange thing is that everytime I click on write an email from template it creates an email
in the draft folder of Outlook