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Can open email template

New Member
Posts: 6
Country: USA

Can open email template

I am running WIndows 7

Sage ACT! Pro 2011 Version 13.1.111.0, Hotfix 1

Outlook 2010 - Version 14.0.7116.5000

Email Editor Word 2010 - Version 14.0.7116.5000

Database resides on a server

I posted a message previously with no response so I uninstalled and reinstalled Act. Now

when I try to open an email template I get the following message " object reference not set to an instance of an object"

 

Help

Nickel Contributor
Posts: 311
Country: Canada

Re: Can open email template

I would recommend updating to SP1 and applying the latest Hotix for your Act! version as a first step.

New Member
Posts: 6
Country: USA

Re: Can open email template

Thanks for responding

 

I downloaded and installed Sp1 and hot fix 6. Now I am getting and error message "ACT email MFC application stopped working" and then "could not open itme. try again"

 

 

Nickel Contributor
Posts: 311
Country: Canada

Re: Can open email template

Check your Act! Outlook Add-in to make sure it is enabled in Outlook.

New Member
Posts: 6
Country: USA

Re: Can open email template

Act addins are enabled, problem persists

Nickel Contributor
Posts: 311
Country: Canada

Re: Can open email template

Try stepping through your Email System Setup preferences.

You might also check Windows Update for possible required updates.

I have seen this problem mentioned in conjunction with .NET updates.

 

 

New Member
Posts: 6
Country: USA

Re: Can open email template

I ran through the email setup and updated windows (the only update available was a security update)

Still getting the same message

The strange thing is that everytime I click on write an email from template it creates an email

in the draft folder of Outlook

Nickel Contributor
Posts: 311
Country: Canada

Re: Can open email template

I wonder if it would be of any use to go through the Repair options for Microsoft Office. Probably can't hurt.

New Member
Posts: 6
Country: USA

Re: Can open email template

OK I repaired Office but the resutls are the same. This is a tough one