11-12-2012 06:57 AM
I am receiving the error message that Act is unable to connect to the sync server. I have tried the following remedies:
1. made sure that accept incoming syncs is enabled on the main computer.
2. went through actdiag on both computers and went through all the options to my Database List.
Both computers have good network connections.
I would really appreciate any advice from anyone that has a solution to this problem.
11-12-2012 12:16 PM
What specific versions of ACT! is everyone using?
Did anything noteworthy lead up to this prob?
Did you make any changes to your pc or ACT db settings config updates upgrades fixes, repairs etc?
This KB article may help? cheers - FSB
Have you tried running scan disc on each computer.
Rite click on c-drive
Error Checking Check Now
Automatically fix file system errors
Schedule and reboot pc.
Or have to tried to Run ACTDIAG
Close ACT! and all ms products
Start Run ACTDIAG
Select desired db
run the Rebuild options(if is reads; rebuild)
11-13-2012 05:30 AM
I am running Pro 2011. I have run through all the db rebuild options. I have changed the upload contact tool from constant contact since the last sync. Is it possible that may have caused the problem. Do you think it might be a good idea to remove that tool and try to sync?
11-13-2012 08:12 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
11-21-2012 07:18 PM
My user account control was already disabled on my host machine. I changed to port number to 65001 on both machines. I am still receiving the same error message. Do you have any other advice to fix this problem?
11-23-2012 09:12 AM
I have resolved the issue. I found out that somehow the IP address on the remote computer had a digit omitted. I am not sure how that could have happened but once I made sure the address matched the address on Himachi I had no problem syncing. Thanks again for your help.