12-14-2011 03:52 PM
You have a problem with your list of reports because that isn't possible. The labels and envelopes are the same as the reports, they only have different extensions. You can change the extension on a label or envelope template to RPT and open it as a report. You may have mixed in a set of the ACT! 6 reports and that's what you're trying to open
05-09-2013 01:11 PM
That isn't a problem with the 64-bit operating system. I have no problems with the reports and I run on 64-bit Windows 7. Try right clicking on a report template and choose Open With and see what it defaults to. My guess is that some other program you've installed uses the RPT extension and is registered as the default program for that extension.
05-09-2013 01:16 PM
When I right click it and select the "Open with" it show Sage Act as the default program. I did update my Act to SP1 Hot Fix 6 (why it says there are no updates when you check... and there have obviously been a lot of updates is another issue). The problem persists however. I still can't run any report.
When I do the right-click above and manually select Act I get an error "The report contained unrecognized elements and could not be loaded". I'm just trying to run the standard reports from the reports menu.