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Can no longer write email from template in ACT 2010

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Copper Super Contributor
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Accepted Solution

Can no longer write email from template in ACT 2010

[ Edited ]

I'm using ACT 2010 v 12.0.409.0 Hotfix 2 on a Vista machine.

 

When I try to write an email from a template I get the error message

 

"attempted to read or write protected memory. This is often an indication that other memory is corrupt."

 

I've read KB Article 24256 and have:

 

- renamed the normal file

- run diagnostics on Office

 

I've still got the problem. Any ideas?

 

[Edit. Fixed link to KB article]

Message Edited by ghollister on 12-11-2009 01:58 PM

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Solution
Accepted by topic author gtdc
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 82
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Re: Can no longer write email from template in ACT 2010

Solved by tech support... problem with redemption.dll

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Accepted by topic author gtdc
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 82
Country:

Re: Can no longer write email from template in ACT 2010

Solved by tech support... problem with redemption.dll
Bronze Contributor
Posts: 1,393
Country: USA

Re: Can no longer write email from template in ACT 2010

Can you share how it was fixed, as I am just now seeing gthe problem for the first time. 

 

Running ACT 2010 and Vista Enterprise.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Copper Super Contributor
Posts: 82
Country:

Re: Can no longer write email from template in ACT 2010

From memory, and I sat like a sheep doing exactly what the Tech god told me. There was a file called redemption.dll  which was in one folder and had to be copied to another. I'm in the UK with full SageCover so am able to have a brain at the end of a telephone, hence the rather useless reply.
Copper Super Contributor
Posts: 112
Country: Australia

Re: Can no longer write email from template in ACT 2010

[ Edited ]

jnpurdy.. read this thread

http://community.act.com/sage/board/message?board.id=ACT&thread.id=23179

 

2nd post on the thread has the answer for how to register the dll file

 

Message Edited by ozie on 12-12-2009 04:20 PM