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Calling up an email template automatically based in input in a field

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New Member
Posts: 1
Country: USA

Calling up an email template automatically based in input in a field

Can you have ACT launch an email when you input something in a field?
 
Kind of if thenIf I input talked the the call results field THEN launch the email template talked followup.
 
I think ACT does this but can't find it.Thanks for your help!Act! Pro Version 16.3.11.0, Hot Fix 1LocalWin 7
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Copper Super Contributor
Posts: 180
Country: United States

Re: Calling up an email template automatically based in input in a field

Hi:

 

You are referring to 'Smart Tasks".  You can follow this link to see if it might fit your needs.

 

https://help.act.com/hc/en-us/articles/360024421493-What-are-Smart-Tasks-in-Act-

 

-Bud

 

Bud Rice

Pleasanton, CA