Call was rejected by callee when attaching template to History

[bunger]

Running ACT! 2009 ( v11.1.183.0 ) and using Word 2007 ( sp3 ) on Windows XP Professional SP3.

When we create a new document from a template in ACT, Word will launch and we complete the template.  We then print and attempt to attach the document to history.  We are seeing ( inconsistently ) the following error:

Call was rejected by callee.  Exception from HRESULT: 0x800100001 RPC_E_CALL_REJECTED

I have searched the forums and attempted the following without success:

disabled extraneous ACT add-in in Word ( I need to keep the Act office Add-in, or I don't get prompted to add to history )

verify print spooler is running and set to restart on error

verify DCOM is enabled in registry

verified "display all windows" setting is checked in Word.

Needless to say, I am stumped.

Any suggestions would be GREATLY appeciated!

[gmartin]

Hello Bunger,

Welcome to the Sage ACT! Online Community!

Did this ever work?

This may be caused by permissions on the templates folder; here is an article with instructions for adding permissions: KB Article 14380

You may also need to run maintenance on Office 2007.

[bunger]

No, we are still encountering the issue.

I am thinking it is not a permissions issue as we can process successfully 4 or 5 consecutive times, and then it will fail with the error....

[bunger]

Anyone?

[Rhysf81]

Bump.

Still experiecing this issue after suggestions above.