12-02-2010 10:12 AM
Welcome to the ACT Forum. You will be surprised of how much information you will find here. In all probability, someone has already asked the question you have.
The call button is used to schedule a call. On the otherhand, if you just want to record the results of a call, I would suggest clicking on the history tap and then right click. There you can enter a completed activity such as a call, but more imortantly, there is a button at the bottom left to schedule a follow up call.
If you click on the call button and really wanted to schedule a meeting or a to do, note that you have the option to change the activity type within the dialogue box.
Once you have calls and other activities scheduled, you can then click on the task list button to see what you have scheduled for the day or time period selected.
ACT also offers a nice feature of automatically rolling over previously scheduled activites that had not been completed. I select that for calls and todo's but not meetings.
Hope this little narrative helped.