Calendar shows year to be 2023

[BDS]

ACT! By Sage 2009 (11.0) Version 11.0.0.367 I can not make the calendar which shows eight months to start at 2008.  Instead it always shows 2023 and I have to manually click the left directional button to bring it to 2008 November.  Once I close database and reopen, 2023 once again appears.  Clicking on month or week does not change the year.

Ideas? 

If I have to reinstall ACT from my CD, can I download Version 11's update from ACT website and not run into problems with existing databases which were already updated from Version 11 before its update was released?  My copy of ACT has been unstable and once a week will shut down with windows displaying message that it had to close ACT.  Thanks.

[dlunceford · Accepted solution]

You can leave them.  You should receive a call by the end of today for email retrieval.

Thank you,

[dlunceford]

Try deleting your preferences.

- Close ACT!

- Go to Start -> Run, type actdiag and click Ok.

- Within ACT! Diagnostics, go to Tools -> Delete Preferences.

- Open ACT! and test.

[BDS]

After running actdiag and deleting preferences, same problem arose where date read 2023 when I opened up a database.  I manually brought the date back to 2008.  I then closed the database and opened again but the calendar still read 2023.

Other ideas?

Thanks.

Bruce

[dlunceford]

When you reopened ACT!, did it ask you to setup your preferences?

[BDS]

When I opened the database I was not asked to set preferences

Bruce

[dlunceford]

You will need to manually delete the preferences:

1. Close ACT!
2. Navigate to the following location:
   C:\Documents and Settings\<User_Name>\Application Data\ACT\ACT for Windows 11
       For Vista: C:\Users\<User_Name>\AppData\Roaming\ACT\ACT for Windows 11
3. Delete the following files if present: preferencesBak.XML, preferencesBak3.xml, preferencesBak6.xml, preferencesBak9.xml
   
4. Open the Preferences folder and delete USPreferences206.xml and USPrefrences208.xml.old

[BDS]

Thanks that seemed to do it.  Under ACT 11, I had a file preferencesBak.old.xml and under preferences I had a file named USpreferences206.xml.old.  Should I delete both? Also I lost my emails. Would you help me retrieve them?

Thanks.

Bruce

[dlunceford · Accepted solution]

You can leave them.  You should receive a call by the end of today for email retrieval.

Thank you,

[BDS]

Never received a call.

Bruce

[dlunceford]

I will look into it and ensure that you will receive a call today.  I want to make sure we have the correct number to reach you.  Please check your private messages (yellow envelope towards upper right).