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Calendar events do not show HELP!

New Member
Posts: 1
Country: USA

Calendar events do not show HELP!

Windows 7 ACT Pro 2013 local and network.  4 users, when a specific user is selected ALL calendar events from 1-1-2014 forward disappear for all users and no new calendar events can be scheduled.  However all users are seen on the task list and new events are added to the task list. User that causes everything to disappear was syncing to google calendars could that be a problem?  Long time ACT user, no rookie mistakes! 

Moderator
Posts: 719
Country: USA

Re: Calendar events do not show HELP!

I have seen this before, and usually this is due to either a corrupted activity that the user has created, or a corrupted user. You can try to run maintenance on the database and see if that helps using the steps in the following Knowledgebase article: 

 

http://kb.swiftpage.com/app/answers/detail/a_id/19642

 

If that doesn't work, you can create a backup of the database, create a new user, delete the old user and reassign all the records to the new user, then see if it still happens. If it works after that, it's a damaged user

 

If it doesn't work, then it's probably a damaged activity in the database, in which case you will more than likely need to get your databsae into database services to have it looked at.

 

For more information on database services, see the following Knowledgebase article: 

 

http://kb.swiftpage.com/app/answers/detail/a_id/24758

 

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com