03-19-2011 08:12 AM
Have looked high and low for info on this topic.
Would like to have a corporate email address in the Company View. When adding a COMPANY field, the email type is not available.
Companies have multiply emails addresses...i.e. email@example.com, firstname.lastname@example.org,.
Right now I guess I have to IMPORT the company lists into COMPANY w/o the email addresses and then IMPORT the companies again this time as CLIENTS with the email addresses.
Why don't COMPANIES have an email address available as field type?
03-19-2011 08:26 AM
03-19-2011 10:18 AM
"...This is because, in a Contact Manager, you deal with people ... you don't email a Company...."
Really? Never ever? So what I wrote about the email@example.com and firstname.lastname@example.org has no importance? I have company records WITHOUT contact names with email addresses...just imported 344 of them, ALL with email addresses. I really didn't want to create a CONTACT record out of a COMPANY record that will eventually have CONTACTS attached.
Why create a COMPANY record if I am also going to create a CONTACT record out of a COMPANY? Makes no sense. Those COMPANY records will eventually have CONTACTS attached to them; therefore, I would like to have the COMPANY record created from the get go, along with the email it has.
If I want to email a company (and NOT a CONTACT) why shouldn't the app I bought allow me that flexibility?
Your two points are obvious and were done years ago. I just figured that by now ACT! would allow the folks that buy their app the option of including an EMAIL for the company WITHOUT having to create a CONTACT RECORD. My email was asking if there wasn email option built in that I was missing.
This is simple: allow the choice of being able to create an email field for COMPANY records. Keep in mind that many contacts also have the same email address: email@example.com is generic to the entire Sales Department, as might also be SERVICE@abc.com, ADMIN@abc.com...etc.
03-19-2011 10:35 AM
03-19-2011 10:42 AM
Like I said, did that years ago and have been using it for those many years also.
Really like having to create a CONTACT and then a COMPANY record...2 for 1. Your comments are a band-aid covering up a deficiency.
Still want ACT! to allow email for COMPANY RECORD.
03-19-2011 10:55 AM
Well, it's largely a "religious" view that you communicate with contacts and not organisations.
You might post a request for this feature to be considered for a future version here -
Input from this web page goes directly into a database that management has direct access to read, and which they also track and gather statistics on. It also allows other users to vote on these so Sage can get an idea of the demand
This article might help word the request to make it easier for management to look at it:
03-19-2011 12:47 PM
You are correct, Company records should be able to include email fields. But that's not all...
As a practising ACT! consultant I see more demand from customers for this. However the need is more than just an email field, what is called for is a re-examination of how people want to use the Company entity. There are two circumstances that come to mind, both relate to record management and company focused audit trails;
03-19-2011 01:03 PM
Have used (and suffered) through all ACT! "upgrades" since 1993, when I dumped Sales Ally and started to use ACT! (DOS). Back in the day, 4 of my suggestions were incorporated. Since then I am not aware that they respond to users requests. As a part time programer, you HAVE to listen to users.
I also have the great problem that ALL CONTACTS with birthdays have ANNUAL activities since their date of birth...in other words, 2,300 contacts x average age of 40 x annual reminders...they can't be deleted manually as that woul take WAY too much time
Have already addressed this issue 4 times and the answer is "Call us...we'll do it". What I am not liking is having to wade thru multi-level voice promts, explain issue to 4 support folks, and then have to hand-off my pc while they do their thing...and it is back again.
03-19-2011 01:07 PM