Bought V17 Pro last week. Can't update DB [ Edited ]

[Unibilt]

So we had a PC crash (old XP unit) and we upgraded to a nice Core I5 Windows 10 desktop with an SSD and everything.  It's very fast.  We were able to update Quick-books and our other databases without a hitch.  In comes ACT 17.  We tried 3 separate backups from ACT! 10 and they all do the same thing.  We open the ADF file and it says it needs to "verify".  Once that occurs you just wait.   it sits there with the "Working..." screen and it never goes away.   

We even tried it on a Windows 7 machine, no good.   Called up support and literately say on hold with no support all day Friday.  The worst support is when you buy a new product and can't even use it.   I am so fed up.  

Anyone with a suggestion out there?  We are essentially stuck.  We need this for our business and were always diligent with our backups.   We did not upgrade because we were worried that this sort of thing would happen.       

[Gary W · Accepted solution]

Hi Unibilt,

How large (filesize) is your database?
We've seen these upgrades take anywhere between 5 minutes and 5 hours. How long have you left it running?

I would suggest running a check/repair/reindex on the database in actdiag and trying the upgrade again.
Here's a Knowledgebase article that details the process: http://kb.act.com/app/answers/detail/a_id/26854

[kfredricks]

Try opening Act by right-clicking the icon and choosing Run as Administrator.  Then try to restore a backup and/or open the ADF. 

[Unibilt]

Thanks for the suggestion.  Unfortunately no success.     I end up with the same results.

It starts with this dialogue and then moves on to the "Working..." screen...And to give you an idea we even tried this on our I7 4790k@4.8GHz/24GB RAM/ and (4) Samsung 850 EVO's in RAID 10.  It's not a slow machine.   We thought our other machine might just be too slow but we are experiencing the same issue on our High end system 

[Gary W · Accepted solution]

Hi Unibilt,

How large (filesize) is your database?
We've seen these upgrades take anywhere between 5 minutes and 5 hours. How long have you left it running?

I would suggest running a check/repair/reindex on the database in actdiag and trying the upgrade again.
Here's a Knowledgebase article that details the process: http://kb.act.com/app/answers/detail/a_id/26854

[Unibilt]

200MB.  We let it run all night (12+ hours) and it never went past "working".    Just completed your suggestion on attaching the database in ACTDiag.... Looks like everything is working now.   Thank you very much.  

[kfredricks]

Can you open the demo database? 

[kfredricks]

Another question - you say you open the .adf.  Are the .alf and the database files also in the same location?  And, will this be a server environment?