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Blue Screen when using ACT! with PGP Whole Disk Encryption

Astute Commentator
Posts: 7
Country: United States

Blue Screen when using ACT! with PGP Whole Disk Encryption

My company is pushing out PGP Whole Disk Encryption, and I have found that when using ACT! I occasionally receive the infamous Windows BSOD (Blue Screen of Death).  I get the BSOD maybe twice a week, and it always happens when ACT! is either loading or when it is being restored from an icon.  For me,  ACT! is personally owned software and is not officially "supported" by my company, so it's not something that many other folks would see at my company.

 

Are other people using ACT! with PGP Whole Disk Encryption?  Are you experiencing BSOD problems?  Any other problems?  If you are running successfully, what version of PGP Whole Disk Encryption are you using?

 

The BSOD's have occurred both with ACT! 2008 (which I ran up until very recently), and also after upgrading from 2008 to ACT! 2010.

 

Thanks for any feedback that you can provide.

 

Dave.

Moderator
Posts: 4,395
Country: USA

Re: Blue Screen when using ACT! with PGP Whole Disk Encryption

ACT! hasn't been tested in an encrypted environment, so I cannot say what issues you'll run into.  There are a couple known issues using ACT! and disk encryption (unable to open your database or ACT!)  I haven't heard of it causing BSOD.  If its allowed, you can try decrypting the ACT! files, SQL and your database.
New Member
Posts: 6
Country: USA

Re: Blue Screen when using ACT! with PGP Whole Disk Encryption

So how do I fix the issues with PGP disk encryption (unable to open my database or ACT!). Please help
Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Blue Screen when using ACT! with PGP Whole Disk Encryption

To repeat - decrypt the ACT! files...

Astute Commentator
Posts: 7
Country: United States

Re: Blue Screen when using ACT! with PGP Whole Disk Encryption

Wow, 8 years later and I just stumbled across my old posting.

 

I can't recall when this was finally fixed, but I believe that [eventually] the PGP Whole Disk Encryption code was updated to a later version, and it fixed the problem.  I have been using Act! this whole time, so it must have been pretty soon after the posting that it "fixed itself" with a PGP Whole Disk Encryption update.

 

FYI:   The product is now called Symantec Desktop Encryption, and the current version is 10.3.2.

 

PS:  The option that was mentioned to just decrypt certain files (Act! code and SQL databases) was and still is not an option, as this product encrypts the ENTIRE disk, rather than on a file-by-file basis.

 

Dave.