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Blue Screen of Death w/ Act Pro 2012

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New Member
Posts: 3
Country: USA
Accepted Solution

Blue Screen of Death w/ Act Pro 2012

I have a computer running XP Pro SP3 that is serving as our ACT database.  We have multiple machines connecting to this computer for ACT without any trouble.  However, when trying to log on to any database from this host computer, I get a blue screen of death just after the login prompt.

 

I've checked event logs... all I'm seeing is a system error for the blue screen.  No other clues.  

 

Help?  Smiley Happy


Accepted Solutions
Solution
Accepted by topic author gm18976
‎09-25-2015 03:20 AM
Employee
Posts: 18
Country: USA

Re: Blue Screen of Death w/ Act Pro 2012

[ Edited ]

Searched Error code 1000007e, parameter1 c0000005, parameter2 bf271800

 

found the issue to be with an ATI driver, found the hint in the link below.

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_24372735.html

 

I'm also creating a Knowledge Base Document for others that may have this issue in the future.

 

View solution in original post


All Replies
Bronze Contributor
Posts: 955
Country: Australia

Re: Blue Screen of Death w/ Act Pro 2012

I would be looking at the blue screen message as these always contain clues to the resolutions. If you move the database to another machien does it work correctly.

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
New Member
Posts: 3
Country: USA

Re: Blue Screen of Death w/ Act Pro 2012

Thanks.  Maybe this blue screen error tells you something?  

 

Event Type:	Error
Event Source:	System Error
Event Category:	(102)
Event ID:	1003
Date:		5/29/2012
Time:		4:46:08 PM
User:		N/A
Computer:	ACT-PC
Description:
Error code 1000007e, parameter1 c0000005, parameter2 bf271800, parameter3 9f92950c, parameter4 9f929208.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45   System E
0008: 72 72 6f 72 20 20 45 72   rror  Er
0010: 72 6f 72 20 63 6f 64 65   ror code
0018: 20 31 30 30 30 30 30 37    1000007
0020: 65 20 20 50 61 72 61 6d   e  Param
0028: 65 74 65 72 73 20 63 30   eters c0
0030: 30 30 30 30 30 35 2c 20   000005, 
0038: 62 66 32 37 31 38 30 30   bf271800
0040: 2c 20 39 66 39 32 39 35   , 9f9295
0048: 30 63 2c 20 39 66 39 32   0c, 9f92
0050: 39 32 30 38               9208    

 

 

 

Solution
Accepted by topic author gm18976
‎09-25-2015 03:20 AM
Employee
Posts: 18
Country: USA

Re: Blue Screen of Death w/ Act Pro 2012

[ Edited ]

Searched Error code 1000007e, parameter1 c0000005, parameter2 bf271800

 

found the issue to be with an ATI driver, found the hint in the link below.

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_24372735.html

 

I'm also creating a Knowledge Base Document for others that may have this issue in the future.

 

New Member
Posts: 3
Country: USA

Re: Blue Screen of Death w/ Act Pro 2012

Thank you very much for the assistance, Stanley!