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*!-Blank Contact Layout Designer...help

New Member
Posts: 1
Country: USA

*!-Blank Contact Layout Designer...help

I am running ACT! hosted online (Act! Premium (Web) Version: 16.1.227.0) on a laptop using Windows 8(.1?) Chrome web browser...

 

I am now running into a problem when trying to re-do the contact layout where it just comes up blank. It shows the tool box to edit fields, yet the actual field editor is blank. I switched to the basic default layouts and it shows up and let's me edit these. 

 

What do I need to do in order to edit my custom layout, or is this an issue that I need to start from scratch?(hopefully not)

 

Any help would be greatly appreciated! A picture should be attached so you can visualize what I am seeing....feel my frustration haha

 

 

Silver Contributor
Posts: 1,813
Country: USA

Re: *!-Blank Contact Layout Designer...help

MY sugestion would be to try a different browser. PReferably IE with compatibity mode set  to ON.

 

The desktop client is much smoother for database customizations, if you continue to experience problems, you may consider using a sync database to customize your layouts.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider