06-25-2008 01:07 PM
I find that when I lookup up a client, the client's birthday is automatically changed to the previous client I was viewing.
This is causing all sorts of havoc.
I have tried checking and repairing the database but this did not solve the problem.
I'm useing Act 2008 version 10
06-26-2008 08:21 AM
06-26-2008 09:34 AM
Thanks for your help. I had the act update done but not the hotfix. I ran the hotfix update but now Act will not even start.
I get a report this error to Microsoft window popping up.
07-01-2008 01:33 PM - edited 07-01-2008 01:34 PM
I have this same known problem with the birthdate fields. I have installed the hotfix and didn't have any problems but it didn't fix the birthdate problem.
When performing a lookup if you there are multiple matches and you select the first contact in the list the birthdate information is retained from the previous contact.
07-02-2008 02:43 PM
I think you have corruption in your database.
Backup your database (File -> Backup -> Database) and then do the following database repair routines.
1. Go to 'Start -> Run' and type actdiag (you may need to agree to a disclaimer)
2. On the main actdiag page choose 'Databases' then 'Database List'.
3. Find your database in the list and left click it - putting the little black arrow in the grey box.
4. now right click it and complete the following procedures.
* Check Database
* Repair Database
* Reindex Database
* Database Rebuild -> Rebuild Schema
* Database Rebuild -> Rebuild Security
* Database Rebuild -> Rebuild OLE/DB Report Objects
* Database Rebuild -> Rebuild Sync Objects
***DO NOT do Remove Accounting Link ID's***
NB: If this doesn't fix the problem test with a different database. Do you see the same problem?
Let me know how you get on..
07-03-2008 10:08 AM
Thank you for responding, but no, this did not fix the problem. Apparantly it is a known bug but I can't find anything in the knowledgebase about it. Other users also experience it. I have even uninstalled act and reinstalled from the cd with no impact.
07-28-2008 12:45 PM