09-16-2012 12:58 AM
I just upgraded from Beta to Gold version and can not get ACT to see the zip file I backed up with the beta program. What's the best course of action to get 2013 Pro Gold to see my old beta file.
I can see the zip files for the database and personal files, but they are not an option in 2013 Gold. I have tried unzipping them and still can not find them when in ACT.
09-17-2012 07:43 AM - edited 09-17-2012 07:44 AM
Can you please post the exact steps you are taking to restore the backup? And can specify what you when you can't see the backup file? Is it not visible when you go to File > Restore > Database > Restore As, then browse for it? Make sure you are in the right directory if the .zip file is not in the default directory.
Also, you can post any ACT! 2013 issues/questions on this board since ACT! 2013 is no longer in Beta.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.