Community
Showing results for 
Search instead for 
Do you mean 
Reply

Best outbound call center software to integrate with ACT?

New Member
Posts: 4
Country: USA

Best outbound call center software to integrate with ACT?

My company uses Act to manage the contact databases (standalone, not cloud based) for our call center. Currently all call sheets are printed and given to callers each day. I woulc like to automate the process by giving each caller a dummy terminal with software that would allow them to update the databses and schedule followup calls without giving them full access to the database itself. Most of the solutions I've found are now cloud based, and we would rather maintain everything as stadalone and hosted on our internal server. Just wondering if anyone has had any positive experience with call center software that would integrate well this way,.

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Best outbound call center software to integrate with ACT?

Limited access with ACT! premium would work for that, either local or web based.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: USA

Re: Best outbound call center software to integrate with ACT?

Thanks, Roy,

 

Would we have to purchase a user license for each caller?

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Best outbound call center software to integrate with ACT?

If they are to modify the database, yes. However that would give you real time updates to the databse and tracking information on their performance.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: USA

Re: Best outbound call center software to integrate with ACT?

Is there any capabilities to record calls in Act? Or would we be able to continue to use our third party recording software we use now?

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Best outbound call center software to integrate with ACT?

Give me a call at 541-343-8129. I'd like to discuss your needs direct rather than piece-meal here or in email. No obligation for the discussion.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129