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Backup not working - Access to the path is denied

MDO
New Member
Posts: 11
Country: USA

Backup not working - Access to the path is denied

Trying to do a manual backup of my database. I get the following message:

 

The following error occurred during backup. The backup was cancelled.

Access to the path 'C:\Documents and Settings\MDO\My Documents\ACT\ACT Data\Databses\Mark-databasefiles\Backup\OCLT.....BAK' is denied.

 

I searched the archives and found an article telling me to add "Everyone" to the Usernames on the Security Tab. Still doesn't work.

 

Anyone else run into the same problem and discovered a good fix?


Thanks in advance.

 

Mark

 

MDO
New Member
Posts: 11
Country: USA

Re: Backup not working - Access to the path is denied

Act customer service/moderators? Any suggestions?

Copper Elite Contributor
Posts: 257
Country: Australia

Re: Backup not working - Access to the path is denied

Hi Mark

 

What version of ACT are you using?

Do you have an antivirus/firewall program installed?  You may like to try disabling the antivirus, then try running a backup again. If your backup is successful then you will need to add ACT into the list of Exclusions for your AV.

Cherie Buttsworth
ACT! Certified Consultant
Simply PC
cherie@simplypc.com.au
MDO
New Member
Posts: 11
Country: USA

Re: Backup not working - Access to the path is denied

Hi. Thanks in advance for the help. Act 2012 Pro (v14.). I disabled McAfee and still get the same message.

Copper Elite Contributor
Posts: 257
Country: Australia

Re: Backup not working - Access to the path is denied

Can you open the 2012Demo database and try backing up that database?

Cherie Buttsworth
ACT! Certified Consultant
Simply PC
cherie@simplypc.com.au
Copper Elite Contributor
Posts: 158
Country: Brazil

Re: Backup not working - Access to the path is denied

Hi MDO,

What happens sometimes is you are doing "back-up of a back-up"!

Are you sure you are not saving your backup in folder that is included in your back-up settings?

Take a look at this?

Hope this helps.

Mac, Jorge A. Mac Genity
Using ACT! by Sage 2013 Pro Version 15.1.108.0, on Windows 7
Intel Core I7-2600 CPU @ 3,40 GHz
12,0 GB - 64 bits - NVidia GForce GTX 360 SE