12-04-2015 01:47 PM
Okay makes sense on the back data although I should be fine. My C drive has 765GB free of 970GB available and the external is about the same. Last successful backup is only 13GB.
I found the local Temp folder. It only had 4 files of 16KB each and 2 empty folders. Can't delete one temp file with 0kb says it's in use by Microsoft Office Document Cache Sync Client Interface.
Thanks! I will try one more backup now and see what happens.
12-04-2015 03:37 PM
12-04-2015 04:33 PM
There used to be an issue with backing up if the amount of available disk space on your computer was too close to a multiple of 4GB. The easiest way to fix it even though it seems strange is to copy a big file like 1GB to somewhere on the C drive. If you still have the Act! folder in the root of the C drive try copying and pasting a copy of the folder in the root of the C drive and then try your backup again.
I agree with the other post that the exact error message would help.
12-07-2015 06:20 AM
Here's a copy of the last error message:
When I look for these files / folders I do not have any AppData\Local\Temp folder I can find.
Yes I am logged on as the administrator.
Possibly the folder Act is sending the backup to on my C drive is an issue but unsure how to even find it.
Over the years I had to have Act staff remotely fix issues after Act crashes and it seems I have a lot of duplicated files in various locations. Could that be an issue?
12-07-2015 06:39 AM
Try going to %sappdsta%.
12-07-2015 09:55 AM
Please go to the run command and open %appdata% and check if the location mentioned in the error is available and accessible. And check if there is any files in that location as the error says.
12-07-2015 10:28 AM
Thanks, yes there are folders there for various program files. Act has one with a temp attachment folder that is empty. I see the "AppData\local\temp" folder now too. A handful of files in there but can not delete as it says I need administrative status or they are open in COM Surrogate. I am the only owner and administrator. I ran some C Disk Clean up programs today and will try another back up later tonight.