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Automatic Sync

New Member
Posts: 2
Country: USA

Automatic Sync

We have the 2008 version of ACT! and have the laptop to automatically sync Monday through Friday.  However, we keep getting messages that ACT has not synched for 15 days.  How can we fix this?

Thanks

Silver Contributor
Posts: 1,813
Country: USA

Re: Automatic Sync

'Check that the scheduler is running.  Also, at the sycn panel on hte publisher database and see if they are being completed.  is this happening on all remote databases or just 1?  Sync manually and see if the message goes away. If it continues after this, i'd recreate the remote as a precaution..  Also you may choose to run maintenance on the subscriber and publisher via the tools menu in ACT or within ACTdiag.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Automatic Sync

Also, has the Publisher been open and logged in when the remote attempts to sync and was the remote on-line at the time
Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Automatic Sync

At the times that the remote is scheduled - can the system access the ACT! server?  If the host database is not available at that time, all can be configured correctly, but if the two machines can't "talk", no syncing...

New Member
Posts: 2
Country: USA

Re: Automatic Sync

Thank you for all of the suggestions.  I will look into them and see if what you said helped.

Thanks again!!!