02-28-2018 01:45 PM
I had a hard drive fail recently, so had to reinstall Act Pro 18.104.22.168, update 6. I have two issues:
#1 Wanted to do an Act! update it recommends doing a back-up, but when I do it gives me the following error:
There is a message on this board that says to "Share" the database, which I tried, but I still get the same error. I have rebooted my computer, restarted Act! with nothing else running (that I know of) and even taken off the check mark for "Include Attachments" did the Database Maintenance but can't back up the database. I am not putting in a password. Any suggestions?
#2 When I open up a Word document from inside Act! my auto text I have saved in the Normal.dot do not work, is there another template that Act! uses? I am using Word 2010. Any suggestions for that?
Thank you in advance!
02-28-2018 02:19 PM
See this KB - http://kb.act.com/app/answers/detail/a_id/33098
You have the following file open...
Find it and perhaps delete it.
03-01-2018 01:29 AM
03-01-2018 08:14 AM
David, you were right, there were three files that were running in the SQL Server, not easy to close. I went to the SQL Server Manager and closed all files and still had a problem, because if they are running in the SQL server you cannot delete them. I rebooted about 5 times and finally got the back up to take.
Thanks for your help.
Any suggestions for the auto text issue?