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Authenticate User Error ACT Pro v18

Copper Contributor
Posts: 60
Country: USA

Authenticate User Error ACT Pro v18

I am using ACT Pro V18 on Windows 7 OS.

After backing up the Database, a Fresh Reinstall of Windows

and a Fresh Reinstall of ACT Pro v18 was completed.

 

Each time Restore is attempted, the message "Act can not Authenticate User" pops up.

I did not use a password with the backup.

 

Protexis Licensing v2 was manually uninstalled and reinstalled and it did not correct the issue.

ACT was then Uninstalled and reinstalled and that did not correct the issues.

 

I really need to get to the data stored in the Backup. 

How can I get around the "authenticate user" issue?

 

Thanks for the help.

Employee
Posts: 372
Country: USA

Re: Authenticate User Error ACT Pro v18

Hello,

Sounds like it is asking for the database User name and password? 

 

http://kb.act.com/app/answers/detail/a_id/14057/kw/Act%20can%20not%20Authenticate%20User

 

Many thanks
Carl


Carl Mag

Act! Support
Customer Success & Support Team

Copper Contributor
Posts: 60
Country: USA

Re: Authenticate User Error ACT Pro v18

Carl,

the link submitted seems to refer to openning a database for which the user and password are unknown.

 

The situation I am facing is RESTORING A DATABASE  using the correct user name and password and getting an error

message CANNOT AUTHENTICATE USER.

What is the work around for this situation?

Employee
Posts: 372
Country: USA

Re: Authenticate User Error ACT Pro v18

Hello,

 

Below is the message when I Restore a database with wrong credentials.
Try leaving password blank.

2018-12-19_1057.png

Silver Contributor
Posts: 1,794
Country: United_Kingdom

Re: Authenticate User Error ACT Pro v18

Can you clarify exactly at which point it is asking for credentials.

 

During restore or once restored when logging onto the database.

Copper Contributor
Posts: 60
Country: USA

Re: Authenticate User Error ACT Pro v18

During the restore process a window pops up and says it cannot authenticate user and this is at the point where it first is starting to restore
Silver Contributor
Posts: 1,794
Country: United_Kingdom

Re: Authenticate User Error ACT Pro v18

Sorry  to keep asking questions but

 

Does it give you the option of putting in a user name and password or does it go straight to the error message?

Copper Contributor
Posts: 60
Country: USA

Re: Authenticate User Error ACT Pro v18

It allows for the user name I did not save with password so there is no password to enter