10-20-2011 07:24 AM - edited 10-20-2011 07:36 AM
I have ACT! Pro 2012 running on WIndows XP Pro Version 2002 SP3. I am attempting to do Contact... Duplicate Record and no matter what option I choose (duplicate primary fields or all fields) it creates a blank record. How do I fix this?
BTW... I do NOT get the "null" error message others are talking about with ACT! 2010...
Thanks!
Robert Alexander
10-24-2011 07:14 AM
Greig Hollister
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
10-24-2011 08:25 AM
Yes! I forgot to clarify... I only see the issue when I am active on the "Web Info" tab. But this is a big deal because I live on that tab. :-)
10-24-2011 08:27 AM
Greig Hollister
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
02-06-2014 06:19 AM - edited 02-08-2014 08:55 AM
Greig, did this issue ever get fixed? My custoemr and my pc has same prob with act2013 premium. At a dead end.
Is anyone working on ACT! bugs/issues?
02072014- I believe I worked out the solution below as it pertains to using my Fill Staff ACT! database for recruiters.
Note keyword: Target Database. In this case, my Fill Staff DB was the Target DB...
It worked for me on ACT!2013Premium and ACT!v16Pro (Windows7Pro and Vista Pro). Also see image re merge settings.
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HOW TO RESOLVE ACT! Database IMPORT PROBLEM NOT ABLE TO CORRECTLY "CREATE DUPLICATE RECORDS FROM CONTACT RECORDS" AFTER IMPORTING YOUR ORIGINAL ACT! DB DATA INTO ANOTHER ACT! DATABASE SUCH AS: FILLSTAFF ATS ACT! DB.
Basic Process: From Bad ACT! database, create a Empty Copy of the bad database ( File / Save AS / Empty Copy )..
Then, Exporting the bad records out of the Bad ACT! database, into somthing like Txt Tab Delimited file(Note: Excel not recommended if you wish to retain your Notes ),
Then importing that txt file into that empty File/Save Copy As ACT! DB will resolve data corruption.
Note: Newly created records are probably not affected and the Contact Record feature: CONTACTS/CREATE DUPLICATE CONTACT should function normally?
Details can be viewed from my server in pdf format at
http://034f1b3.netsolhost.com/001aACTDATABASEBLANKDUPLICATERECORDHOWTORESOLUTION02072014.pdf
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Hope this helps others. Cheers - FSB