01-19-2011 02:53 PM
I'm using Sage ACT! Pro 2011 Version 126.96.36.199, Hotfix 1 and Microsoft office 2007. When I attempt a mail merge I get "Attempted to read or write protected memory this is often an indication that other memory is corrupt". When I close Act it asks me "there are open documents do you want to save your changes?". If I say yes then the document does get saved and I can navigate to the folder and open it. However the document never shows up until I close Act, save the document and then re-open it. I have tried renaming normal.dotm and I have uninstalled and reinstalled Act. Also have ran office diagnostics. So far no fix. Anybody have any other ideas??
01-22-2011 03:14 AM
You might try the following KB as it may give you some clearer insights to the problem
01-26-2011 02:24 PM
I have read and followed all of the acvice in that KB. Still have the same problem. The only thing I haven't done is uninstall and reinstall office.