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Attaching emails to ACT

New Member
Posts: 38
Country: United_Kingdom

Attaching emails to ACT

Does anyone know if I can customise the columns under 'contacts to select from' when using attach email to contacts?

I've just come across 3 clients with the same name and no email addresses!

 

Thanks!

Moderator
Posts: 719
Country: USA

Re: Attaching emails to ACT

Unfortunately, there is no way to customize these columns. If they are all the same person and are duplicates, you can try to merge them together using the information found in the following knowledgebase article: 

 

http://kb.swiftpage.com/app/answers/detail/a_id/14408

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
New Member
Posts: 38
Country: United_Kingdom

Re: Attaching emails to ACT

Hi Elise,

Thanks for the reply. They definitely aren't duplicates.

As you can imagine with over 10k records there is likely to be more than one John Smith!

Thanks.

Copper Elite Contributor
Posts: 514
Country: USA

Re: Attaching emails to ACT

Our add-on product allows you to customize the columns :-)

 

http://www.designr1.com/shop/outlook-integrater1/

 

30 day free trial if you'd like to take it for a test drive.

Mark Hammer
ACT! Fanatic