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Attaching emails preview

New Member
Posts: 38
Country: United_Kingdom

Attaching emails preview

Hi,

I used to be able to view an attached email message in the preview pane in ACT.

It now just shows the subject header.

Email editor is Outlook, and ACT is set to record  subject, message and attachments.

Have I missed something here? It works ok on another machine with same versions of Office and ACT.

Using Office 2010 and ACT Pro V16, Hot Fix 5.

 

Thanks in advance.

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Attaching emails preview

Hello Andy,

You mentioned that you have other databases but no info about the type of database you are having problem with. Is it a Remote ACT! v16 database? Is it the Server main database?

I think I would first try to ACTDIAG database rebuild options?

But it may also be a Outlook issue?

These Kb articles may help?

http://kb.swiftpage.com/app/answers/list/kw/view%20an%20attached%20email%20message%20in%20the%20prev...

 

http://kb.swiftpage.com/app/answers/list/kw/view%20an%20attached%20email%20message%20in%20the%20prev....

 

Cheers - FSB

 

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
New Member
Posts: 38
Country: United_Kingdom

Re: Attaching emails preview

Hi Bill,

Thanks for the reply.

No other databases, and not on remote database.

I'll have a look at actdiag, thanks.