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Attaching email to history

New Member
Posts: 9
Country: USA

Attaching email to history

We have one user who when sending an email through Outlook 365, the email is recorded in Act! history twice.  The rest of us who use Act!, our emails are attached to history.  We have checked all settings that we know of and they are all the same between us. 

 

We are using Act! Pro 20.1.120.0, Update 7.  The computer that isn't attaching emails is Windows 10.  The users whose emails attach instead of record are using Windows 7 and Windows 8.1.

 

Is there some setting we are missing?  I have looked on the email  and Outlook sync tab, and went through E-mail System Setup.  I have also checked the Admin tab and both check boxes under Attachments are checked.

 

Any help would be greatly appreciated.

 

Thanks!