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Attaching email messages in ACT! 11.0

New Member
Posts: 1
Country: United States

Attaching email messages in ACT! 11.0

I am trying to configure Outlook and when I try add try to add the Act Address book I get this message, "This account or direcory type already exists and cannon te specified twice.  I am not getting the ACT! icons in Outlook

 

Moderator
Posts: 4,395
Country: USA

Re: Attaching email messages in ACT! 11.0

Try deleting the address book key from the registry.  Then from within ACT!, go through the email system setup to configure the address book.

 

- Close ACT! and Outlook.

- Go to Start and select Run.  Type in regedit and click Ok.

- Follow this KB to backup your registry

              How to Back Up the Registry on a Windows Operating System

- Go to the following location in the registry:

              HKEY_CURRENT_USER\Software\ACT\OutlookAddressBooks

- Right click OutlookAdressBooks and select delete.

- Open ACT! and configure the address book by going to Tools, then Preferences.

- Select Email tab, then Email System Setup.