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Attaching an email from Outlook 2010 to ACT 16 Premium

hjs
New Member
Posts: 1
Country: USA

Attaching an email from Outlook 2010 to ACT 16 Premium

Outlook 2010

Act! Premium (Web) Version 16.1.207.0, Hot Fix 1

 

We have recently updated from ACT! 2013 Premium to Act! Premium (Web) Version 16.1.207.0, Hot Fix 1.

 

When trying to attach an Outlook email to an ACT! contact, the search box comes up but does not go to the correct entry.  For instance, if we type in Smith, Bob the search goes to the first Smith in the list and then we have to scroll down to find Bob.  This feature worked correctly in ACT! 2013 Premium, but it's not working in Act! Premium (Web) Version 16.1.207.0, Hot Fix 1. 

 

I have tested this on several client machines and contacted ACT! support.  Support stated that this is the first time this issue has been reported and asked that I post the issue in the forum.  The work around, of course, is to scroll down until you find the correct entry, however the list can be very long as is the case with common names.