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Attaching Email to contact info.

New Member
Posts: 1
Country: United States

Attaching Email to contact info.

My old version of act used to attach emails to the contact info with ease. My newest version (12) doesn not attach the emails as before. I've set it up to do so in preferences, but it still won't attach them.  Is this a bug?  Thanks.


Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Attaching Email to contact info.

Hello KP,

Welcome to the ACT! Online Community. No this isn't a bug, there is specific reason why the emails are not attaching. Please see the following Knowledgebase article for suggested solutions:


No History Created When Sending E-mail from Microsoft® Outlook® 2003/2007

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.