10-17-2011 02:19 AM
No matter how many times I try to attach an email from Outlook to my Act contacts, nothing happens. I go through the process by clicking the Add Ins after highlighting the email (I've also done it by first opening the email)... I click Attach to Act Conacts... I highlight the proper contact... click the right arrow to move it to the right side of the double-sided box.... and click OK. Nothing happens. I check the contact;s history and nothing shows.I looked in my Preferences and "attach history" is selected. Any ideas, please? Thank you.
10-17-2011 03:22 AM
What version of ACT! (the full build from Help | About)?
What version of Office?
10-17-2011 03:30 AM - edited 10-17-2011 03:31 AM
I actually just solved this. I'm using Act 2012. Office 2010. It was a history issue. (See fix below.) I had over 10,000 files... over 500 megs jamming that folder! I don't know where they all came from because I just installed Act 2012. I have used earlier versions, but I don't think that old stuff would be in this 2012 folder, would it? In any event, I didn't have to add it back in (as it suggest... 10-15 items at a time, no less.) That would have taken me until I was, er, 98 years old?
It's working now.
Oh... and for anyone else with this issue... make sure that you're looking at the right timeperiod under History. If you've attached an email from 8 days ago, bear in mind that if you've selected LAST WEEK from the drop down tab in HISTORY, the email won't show. Seems obvious, but it's easy to overlook. Especially if you've tried adding the email TODAY... you might think it'll show if the TODAY FORWARD is selected, but it's based on the email date, not when you add it. :-)
Thanks again, Mike!
10-17-2011 04:09 AM