04-09-2017 06:02 PM
It just isn't working anymore.
I don't think I've done anything within ACT that would cause this to happen. I'm wondering what I coul dhave done to Outlook, or to my laptop, that could have?
Version of Act! 19.0
Database is on my local machine (private database)
Operating system is Windows 10
04-10-2017 03:34 AM
Thank you for providing your version information. I would like to know if in Outlook you are able to see the 'Addins' from the top ribbon.
If you have an Addins tab but only 2 icons showing, I would recommend running through the article I have provided below as the address book maybe missing.
Alternatively if this does not resolve the issue please preform the steps in this article: 19948 No history created or recorded when sending e-mail from Microsoft Outlook 2003 and later
I hope this information helps resolve your issue.
04-10-2017 07:34 AM
In the bottom right hand corner of your screen you click on the up-pointing V arrow -This should show hidden icons.
Now look for a square box with a red circle with white cross in it. Click on this and it will show the progress of emails waiting to be linked to ACT.
Now you can see those that have been attached and those in the queue. This is normally set for showing 15 days actions,
Can you see the app and what is showing?
04-10-2017 09:29 AM
As Horn listed earlier go to this link
Look for the section headed
Act.Outlook.Service.exe is not running or did not start properly
Follow advice and report back what you find.
04-10-2017 07:58 PM
It does not appear that the Act.Outlook.service is running (I'm looking under Processes/Background processes). Should it be and if so, how to I get it to run.