05-21-2014 09:42 AM
I have had Act! 12 (2010) and Outlook 2010 for about two years running under Widows 7 32bit. Until a couple of months ago, e-mail messages sent and received using Outlook 2010 have attached the full message and attachments as a History attachment to Act! contacts. Then, the link stopped working. I downloaded and saved the USPreferences.xml file. As the instructions promised, now only the subject and message text are used to create a History record. Since the message is no longer coming over as Attach to Contact, all message attachments (as well as formatting) are lost. There must be a line somewhere that can be changed from SubjectAndMessage to AttachToContact to get functionality back but I have been unable to find it.
I will sincerley appreciate any assistance with this matter as well as comments from anyone else who has had this experience.
/s/ Alan Auerbach
05-21-2014 11:55 PM
05-22-2014 12:42 AM
Thank you for your reply. Unfortunately, when running Act! 2010 and Outlook 2010 there is no Outlook tab. In fact, there is no reference to Outlook at all!
P.S. I have been to Surfers' Paradise and environs a number of times (we have business in Queensland) and just love it there. I hope that you get there often and enjoy the area.