05-27-2010 03:49 PM
When I started in ACT I ran a conversion from Goldmine. In Goldmine I was a user and a contact. When I migrated to ACT, my information came over as a contact, but ACT set me up as a different user (and contact). So there are now two Ken's in my database. One is the contact that came over from Goldmine with all my contact details, history etc. The other is the new one created with ACT that has my history since starting to use ACT.
Can I merge the two records, and change the original Ken to be the user I sign in as? I would then delete the new Ken that ACT created. Are there any implications to this I should be aware of?
I am the only user on my system.
05-27-2010 08:31 PM
Yes, this is possible. First Back up you database, just in case.
Under Tools, manage users, create a new user from an existing contact. this will be your new My Record, since it has all the history from the previous database.
Then delete the Existing user and assign the records to the new My Record user you just created.
THis will assign all your histories, activities, etc to the correct user.
05-27-2010 09:08 PM
I will give this a try. Before I do though, "assign the records to the new My Record user you just created" - how do I do this part?
05-28-2010 05:42 AM
You can use the Tools > Scan for Duplicates option to isolate your 2 'Ken' records and then combine them. You will want to copy the data from the 'old' record (from Goldmine) into the 'new' record (Act! user record). You will need a specific criteria to have them show as duplicates - in your case, contact name and phone number may be good duplicate checking options.
05-28-2010 08:22 AM
05-28-2010 08:35 AM
I only recommend copying everything to the current user record because you mentioned single user. With a single license, even though you can create a new user and set it to 'Active - Pending', you cannot set your current user to 'Inactive' to release the license because you are signed on with it.
If you have a license available, then I would recommend creating a User from the original GM record that contains the history already.